Joel Maxwell and Joanna Zwosta prevailed in an arbitration action before the American Arbitration Association in a New York matter. The dispute arose after Claimant purchased a service contract for his air conditioning unit from our client and then sought service for a unit that was not covered under the governing service contract. Joel and Joanna successfully argued that the Claimant’s air conditioner was not covered under the terms and conditions of the service plan, as the unit was of a type explicitly excluded from coverage and was subject to a pre-existing condition. The Arbitrator found that our client was the prevailing party in the action and denied Claimant’s claim in its entirety.